Card Gate Plus is the company that processes transactions. We often use the shorter name Card Gate, for example when answering the phone or in our email address.

Yes. We are registered with the Chamber of Commerce and are known as a transaction processing company. In order to process transactions, we will have to meet strict requirements.

Processing transactions is taking place on a secured platform. Our payment platform uses an SSL certificate. This allows for secure communications between your computer and our payment platform.

Card Gate Plus is a Payment Service Provider, a company that is processing payments for third parties. In some cases Card Gate Plus is acting as a collecting party. We are receiving the funds and ensure payment to the correct webshop. This is the reason why Card Gate Plus can be mentioned on your bank statement.

Although we always try to mention the name of the webshop, this is not always possible. Please contact us if you only see the name Card Gate Plus and not the name of the webshop or in cases where the description is not clear enough. This can be done through our contact form. Remember to mention the payment number of the transaction, the amount paid and if your (bank) account number.

Each webshop must adhere to the law when selling online. If the webshop does not adhere to the law or when you are having other issues, then please contact us via our contact form. We will try to mediate in the dispute.

Although we endeavour to positively end the dispute there will be situations where we can't achieve successful mediation. In these situations we advise you to turn to a party that is competent in settling these disputes.

For more information on the law, especially the law related to distance selling, please contact your local consumer organisation. In the UK you can obtain more information at the website of the Office of Fair Trading.

Please contact us via our contact form. We will try to get in contact with the webshop and find a solution where you as a customer will be satisfied with.

All webshops connected to Card Gate Plus have to supply us with documents proving that they are a healthy company. We are doing everything we can to avoid companies with bad intentions. Such as periodically checking on the webshop and monitor their payments so we can intervene when necessary.

On the 'Current' you can find the latest news about webshops connected to Card Gate Plus.
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You can always contact us via our contact form should you have any doubts about a webshop.